Refund and Returns Policy
Effective Date: August 17, 2026
At DR. GUBBA’S HEALTHCARE PRIVATE LIMITED, we are committed to providing quality healthcare products and services to our customers. We understand that there may be situations where you need to return a product or request a refund. This Refund and Returns Policy explains the conditions and process for returns, replacements, cancellations, and refunds for products purchased through our website.
1. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled through our website. In such cases, you may receive the order and request a return if the product meets the eligibility conditions mentioned below.
To request cancellation, please contact us as soon as possible at:
Email: info@drgubbashealthcare.com
Phone: +91 8792775292
2. Eligibility for Returns
Products may be eligible for return or replacement if:
- The product received is damaged or defective.
- The product received is incorrect or different from the product ordered.
- The product is missing from the package.
- The product has been damaged during transportation.
- The product received has a manufacturing defect.
For health, nutrition, food, and supplement products, returns are generally accepted only where the product is damaged, defective, incorrect, or otherwise qualifies for replacement under this policy.
3. Non-Returnable Products
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once delivered, opened, or used.
Returns may not be accepted for:
- Products that have been opened or used, unless they are defective or damaged.
- Products damaged after delivery due to improper storage, handling, or use.
- Products without their original packaging, labels, seals, or accessories.
- Products purchased from third-party sellers or platforms.
- Products returned after the applicable return period.
- Products where the customer has changed their mind or no longer requires the product, unless otherwise agreed by us.
4. Return Period
A return or replacement request should generally be submitted within 7 days of delivery.
Customers should contact us as soon as possible after receiving the order, particularly where the package or product is damaged.
We may request photographs or videos of the product, packaging, shipping label, and damage/defect to verify the claim.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 7 days of delivery.
- Provide your order number and registered contact details.
- Share photographs/videos of the product and packaging if requested.
- Our team will review the request.
- If the claim is approved, we may arrange a replacement or refund, depending on product availability and the circumstances of the case.
Please retain the original packaging until your return or replacement request has been resolved.
6. Refunds
If your refund request is approved, the refund will be processed after the returned product has been received and inspected, where applicable.
Refunds will generally be made to the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
Shipping or delivery charges may not be refundable unless the return is due to our error, such as dispatch of an incorrect product or delivery of a damaged/defective product.
7. Replacement
Where a replacement is approved, we will attempt to provide the same product.
If the product is unavailable, we may offer an alternative resolution, such as a refund, subject to the circumstances of the case.
8. Return Shipping
Where the return is due to an incorrect, damaged, or defective product supplied by us, we may arrange or reimburse reasonable return shipping costs, subject to verification.
Where a return is approved for another reason, the customer may be responsible for applicable return shipping charges.
9. Failed or Refused Deliveries
If an order is returned to us because the customer provided an incorrect address, refused delivery, or was unavailable to receive the package after repeated delivery attempts, additional shipping charges may apply for re-delivery.
Any refund in such circumstances may be processed after deducting applicable shipping or handling charges.
10. How to Request a Return or Refund
To request a return, replacement, or refund, please contact:
DR. GUBBA’S HEALTHCARE PRIVATE LIMITED
5, 18 Basavana Bagewadi,
Basavana Bagevadi, Karnataka – 586203, India
Email: info@drgubbashealthcare.com
Phone: +91 8792775292
Please include:
- Order number
- Customer name
- Contact number
- Product name
- Date of delivery
- Reason for the return/refund
- Photographs or videos, where applicable
11. Inspection and Approval
All return and refund requests are subject to verification and approval by DR. GUBBA’S HEALTHCARE PRIVATE LIMITED.
Submitting a return request does not automatically guarantee approval. We reserve the right to reject requests that do not meet the conditions of this policy.
12. Changes to This Policy
We may update or modify this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date.
13. Contact Us
If you have any questions regarding refunds, returns, replacements, or cancellations, please contact us:
DR. GUBBA’S HEALTHCARE PRIVATE LIMITED
Email: info@drgubbashealthcare.com
Phone: +91 8792775292
Address: 5, 18 Basavana Bagewadi, Basavana Bagevadi, Karnataka – 586203, India
By placing an order through our website, you acknowledge that you have read and understood this Refund and Returns Policy.